Phoenix Fire Commander FS1914E 2 Hour Electronic

This is based on deliveries to GB Mainland addresses only, excluding Highlands & Islands, and Northern Ireland

All steel storage and safes with weights exceeding 100 kg will be liable for an extra charge if delivered north of the line between Glasgow and Edinburgh. This includes brands such as Armorgard, Bedford and Ampwire steel products.

If the basket value is less than £50 incl. VAT there is a small order handling charge of £5.40 incl. VAT to cover administration only

Average Delivery times are listed against each individual product. Normally the delivery times (except where detailed) are :

Products weighing less than 30kg take 1-5 working days

Products weighing 31-100kg take 5-7 working days

Products weighing more than 100kg take 5-10 working days unless on a pallet delivery

Lockers and Steel Storage are delivered in 10-15 working days unless specified on the individual product

More detailed delivery information can be seen by clicking here.

Items Damaged in Transit

If any items were damaged in transit, we ask that you report it to us within 7 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method, as agreed.

Items Faulty on Arrival

If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault (please note that for our business customers, this is 14 calendar days). Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method, as agreed.

We test returned items, and if a returned item is found not to be faulty by our technicians we will be unable to provide you with a refund. In this instance we can return the item to you or allow you to collect it. Any transport costs incurred due to this will be chargeable.

Items Faulty within Warranty Period

If any of your purchases develop a fault, and it's more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly. For business customers all warranty repairs after 28 days of receipt are referred directly to the manufacturer (unless otherwise stated).