Emergency Access Key Box Glass Window | Keysecure KS1

Returns & Refunds

You may return your purchase to Safe Options for a refund by obtaining written authorisation within 14 days of the delivery date. To obtain authorisation please email your invoice or order number and reason for return using the contact form. Alternatively you may contact our customer service department on 0117 929 2104.

We will advise you of the return address or collection details upon written authorisation. Please do not return any orders to our office or any other address without written authorisation.

Please allow up to 14 days from receipt of the returned goods for refunds to be processed and credited to your account.

Please Note. Returns are subject to the following conditions.
This policy is offered in addition to your statutory rights.

General Returns Terms and Conditions (applies to all returns)

1. You must have received written authorisation from our customer service department.
2. The product must be in "as new" condition, with original packaging and with all manuals and accessories.
3. The product must be in exactly the same condition as when delivered.
4. Made to order items such as cut keys, keyed alike locks, steel cabinets and lockers are non-refundable.
5. Special services such as Professional Installation are non-refundable.
6. Products with bespoke modifications are non-refundable.
7. Any postage and packing costs incurred on returned items are non-refundable.

Consumer Returns Terms and Conditions (applies to consumer only and is in addition to the general terms outlined above)

1. The product must be returned within 28 calendar days of being given written authorisation to do so.
2. Upgraded chargeable delivery services are non-refundable.

Business Returns Terms and Conditions (applies to businesses only and is in addition to the general terms outlined above)

1. The product must be returned within 5 calendar days of being given written authorisation to do so.
2. The original delivery charges incurred by Safe Options are non-refundable. We will advise you of these charges upon your return request.
3. There may be a restocking / handling charge applicable to your return. We will advise you of this upon your return request.

Replacements

If the product you purchased is faulty, we may offer a repair, exchange or refund as appropriate, in accordance with your legal rights.

We will advise you of the return address or collection details upon receipt of your faulty items report. Please do not return any orders to our office or any other address without written authorisation.

Please email customer services or contact us on 0117 929 2104 if you feel your purchase is faulty.