Security Pledge
Safe Options Ltd. is committed to respecting your privacy. In general, you can visit Safe Options without revealing any information about yourself. We do collect information regarding visitors to our Web site. Some information is required in order to process orders, for example. We analyse this data for trends and statistics to help us provide you with a better service.

Privacy Policy
To process your order, we require your name, billing address, phone number, email address and credit card information. We use this information to process your order and, if any questions should arise, to contact you about your order. If we need to contact you, we will contact you via email first. If unsuccessful (or time is critical), we will try to contact you by phone. Any information provided by you will be used for Safe Options's purposes only. However, Safe Options may need to provide your name and delivery address to third parties that are involved in the processing of your order uses for delivering specific services to you (for example, the financial institution that issued your credit card or the courier that delivers your order). Your information will not be shared with individual or other companies (such as direct mail organizations or other third parties) unless required by law. There are times when we may request information from you, such as your, name, address and e-mail address. When additional information is requested, we will try to let you know at the time of collection how we intend to use the personal information you provide, such as respond to your inquiry, accept an order, conduct a survey or allow you to access specific information such as account information, etc. We do our best to maintain the accuracy of any personal information you do supply to us. You can help Safe Options update and maintain the accuracy of any personal information you supply by using the account profile pages or notifying Safe Options of any changes to your address, title, phone number or e-mail address.

Cookie Information
Cookies are small bits of text used by a browser to store information on your computer's hard drive. Each cookie can only be read by the web server that originally issued it. Cookies cannot profile your system or collect information from your hard drive. Most OnLine retailers use cookies. Safe Options uses Cookies to let us know you are a prior customer and thus you will not need to re-enter certain information every time you shop at the site. We do not use cookies to store credit card numbers, address information or any other personal information.

Frequently asked Questions (FAQ)
If you need to find more information on specific support related issues then please follow the information links below:

I looked at a product a few moments ago, when I went back in to double check the availability the price had increased. Why has this happened?
A. All of our prices and stock availability information is displayed in real time, therefore whenever there is a price change the new information is immediately reflected to our website. Our system has been written in this way so that we can provide you with the correct information prior to you purchasing.

How does your product search work, it seems quite a lot different to search engines I've used in the past?
A. Our Product Search Engine is one of the most advanced around, it lets you search on a single field manufacturer name or on multiple fields. By searching in this way you should be able to find the product that you are looking for faster and easier.

How are you able to offer your prices far more competitively than your competition?
A. Due to our streamlined business model and levels of automation we are able to greatly reduce the costs of our business, this allows us to run our business more efficiently and pass the savings on to you.

If I want to buy something from Safe Options.co.uk, is my credit card number safe from hackers?
A. During and after the checkout process your credit card details are encrypted, once you reach the screen where you enter your details you are on our secure server, after your order is placed your credit card details are then encrypted again to prevent anyone accessing them.

How secure is buying over the web?
A. If we look at the security issue first, when you type your credit/switch card number into our site, our web site is in secure mode. This means that the information you type in will be encoded and our server decodes it. In layman's terms this means that anyone "listening" to traffic en route will be able to make no sense of the number. Our system the "Secure Socket Layer" works, every trading web company uses it. You will be able to tell if you are in secure mode when a little padlock appears bottom right of your screen. Secondly if you are a UK resident using a UK issued card for a transaction over £100 you are automatically protected by Section 75 of the Consumer Credit Act 1974. This means that if a trader fraudulently charges your card for something that you did not order then the credit card company are equally liable for the debt. In practise this means that the credit card company would refund you for the fraudulent charge whilst making the corresponding charge directly to us. Given the above, in practise putting your card details into a secure Internet site are much safer than giving them over an unsecured telephone line.

Once you have my email address and personal home/business address, is it your standard practise to send unsolicited mail?
A. At Safe Options.co.uk we work on the strict principal that our customers only receive the things that they ask for. From the goods that you buy to the invoice you receive. Furthermore once your data is with us. We will not pass it on to any other companies.

If I place an order with Safe Options.co.uk will it all be dispatched together or in bits and pieces?
A. Any order that you place with us will be dispatched together if from the same manufacturer, if you are in need of an item before others on the same order then you should separate the order.

How can I pay for my order?
A. We currently accept Visa / Visa Electron /Mastercard / Solo / Maestro / Amex and Switch. We do not accept Credit/Debit cards issued outside of the UK. Additionally we accept payment by cheque or Bank transfer.
Please make all cheques payable to Safe Options Ltd.

Safe Options Ltd
Harbourside House
4-5 The Grove
Bristol
BS1 4QZ

Can you ship my order to my work address?
A. Yes but by specifying an alternative address it may delay your order by 24 hours due to the security checks that we need to perform before despatching your order.

Can I call Safe Options.co.uk to place an order?
A. Orders can only be placed with Safe Options via our website. The telephone lines are provided for support purposes/order status queries. Our website has been designed so that any assistance that you need to place an order can be found on our website, this enables us to reduce our support staff overhead and therefore pass those savings on to you. If however you can't find the help that you need please do call us and we will assist you in placing your order.

If I've placed an order on your site, am I able to amend it later?
A. If you're order has already begun to be processed then you will not be able to amend your order. We start work on your order the minute you hit the checkout button, therefore amendments may not always be possible.

If I have a problem with a product that I have ordered from you, how do I get help?
A.You can use our online returns which allows you to send a request directly to our Technical/Returns Team, where you should receive a response within 12 business hours.


What shipping options are available to me?
A. Depending on your location we can generally despatch within 2 working days unless specified otherwise on the product pages. If you are ordering from Northern Ireland / EIRE or the North of Scotland then your order could take longer.

How do I track my open order(s)?
A. Unfortunately as your order may be shipped from various locations we cannot offer an online tracking facility. Our Customer Support team will answer all enquiries within 3 hours within the working day.

How do I view my past orders?
A. You can view your order history by going to Account section. Here you will see your orders in invoice number order, by selecting an invoice, you can see what items were on the orders and who ordered them.

I sent a product back for replacement. How long will it take until I get my replacement?
A. You should receive a replacement or credit within 10 working days, you can track the RMA through the online returns section.

I need to find out more information about a product, what do you suggest?
A. In the rare event that you cannot find the relevant information on our site then we invite you to contact our customer service department.

If I am not home when the couriers try and deliver my order what happens to it?
A. If no one is home to accept your order then you will be left a calling card and the goods will be returned to your local depot. You may contact the couriers to arrange a suitable redelivery date, or alternatively it may be possible to pick up the order from your local depot. (Please confirm this with the courier first) Identification will be required on request.

If I place an order over the weekend when can I expect to receive it?
A. Our delivery estimation will be as if you purchased it on the Monday.

Once my order has been dispatched can I request it to be redirected somewhere else?
A. Assuming that it is not your first order then you may request your goods to be redirected to an alternate shipping address. In order to arrange the redirection then please contact our Customer Support Team. Please note that a charge may be applied for this service.

Can you specify a timed delivery?
A. Unfortunately we cannot currently specify a timed delivery and all orders are usually delivered between 9am-6pm Mon-Fri. However you may contact the couriers once the order has been dispatched and ask them for an approximate delivery time, but there are no guarantees.

When do you take payment for my order?
A. We charge your debit / credit cards immediately. Your order will only be processed once authorisation of your credit / debit card has been properly received.

I have just received my order but there is no VAT Invoice?
A. Your VAT invoice was sent to you within minutes of the placing of the order. Just follow the link on the email response to view and print the invoice.

What is the Time Limitation for Notification of Claims?
A.
Damage in transit: If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and it will be your responsibility to inform us within 2 days from delivery.
Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 2 days from delivery.
Incorrect Goods: It is your responsibility to notify us of any incorrect goods supplied immediately from delivery and we will advise you of the correct procedure for rectifying this.
Non-Deliveries: We will not accept liability for goods lost in transit unless we are notified within 10 days from the expected delivery date.

What is the Customer Support opening hours?
A. We are open Mon-Fri 9am-5.00pm. Unfortunately we do not work weekends and bank holidays. If you need to contact us outside our opening hours then please use our Message System.

What happens if I am unable to check the contents of my goods at point of delivery?
A. If you are unable to check the contents of the package at time of delivery please sign for the goods as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.

I am having problems logging into the website, what should I do?
A. Please contact us via our Customer Support System.

I have been sent the wrong item, how do I report this?
A. In the rare event that you have been sent the incorrect item then please use our returns online service to report this discrepancy to us. On receipt of your RMA request we will issue you with an RMA number to return the wrong item back to us. The RMA will be given special priority and you can expect to receive the correct item within 48 hours of its return to Safe Options.

How do I return a product to Safe Options for replacement / refund?
A. Please use our returns online service to return the item. To access returns online click on Account > Returns. Simply follow the online instructions.

What happens if my order is dispatched and I cannot take receipt of it, for reasons beyond my control?
A. The couriers will hold the goods for up to five days before returning the goods back to us. If you are able to contact either Safe Options or the couriers, arrangements can be made, for the order to be held at your local depot until you are available to collect.

Can I have my order left at my neighbours?
A. Yes this is possible, but may delay despatch to allow time for our security procedures.

What happens if I receive my order and it is damaged, or there are items missing?
A. This must be reported to Safe Options as soon as possible and we will take the appropriate action.

What happens if the courier confirms that they have lost my parcel?
A. This must be reported to us straight away. We can then take this matter up with the Couriers, so that they can investigate this matter.

4) Unfortunately as Lockers, Steel Storage, Shelters and Material Handling Equipment are specially manufactured to order we cannot replace or refund unless the goods are defective or not as ordered and are therefore exempt from the Distance Selling Regulations (2000). However these products can be cancelled within 7 days of the placement of the order subject to a 50% cancellation charge, unless already delivered.