Key Box Key Lock and Hammer Chain - Securikey EK1AWH

Returns & Refunds

This policy is offered in addition to your statutory rights.

You may return your purchase to Safe Options for a refund by obtaining a Customer Return Authorization (CRA) number within 14 days of the delivery date. To obtain a CRA please e-mail your invoice or order number and reason for return using the contact form. Alternatively you may contact our customer service department on 0117 929 2104.

Please note returns are subject to the following conditions:

1. You must have received a CRA number from our customer service department.
2. The product must be in "as new" condition, with original packaging and with all manuals and accessories.
3. You will receive a refund excluding the original delivery charge included in our price.
4. Special services such as Professional Installation are non-refundable.
5. Made to order items such as cut keys, keyed alike locks, Steel Cabinets and Lockers are non-refundable.
6. Products with bespoke modifications that are not available to order online are non-refundable.
7. Goods shall be returned to Safe Options Limited or their named agent. ANY POSTAGE AND PACKING COSTS INCURRED ON RETURNED ITEMS ARE FOR THE BUYERS ACCOUNT AND ARE NON-REFUNDABLE.
8. Please allow up to 28 days for refunds to be processed and credited to your account.

Replacements

If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your legal rights. Please email customer services or contact us on 0117 929 2104 if you feel your purchase is faulty.